I apologize, Mark, I was able to locate the account. Your installation completed on 12/19/2019. Was it Customer Care that you were having issues with on the phone or Tech Support? – Keira
That is strange, Customer Care should have had no issues whatsoever finding your account, but I can understand Tech Support as the account is still new. – Keira
Hello Mark, I apologize for the delay in responding to your message. Keira is currently out of the office, but I would be happy to continue assisting you. To be able to look into the notes to find out how the modem was delivered to you and what notes the technicians have left, may I please, have the last four of the SSN? – Jamie
Hello Mark, I apologize for the delay in responding to your message. I have just arrived back into the office. I have checked my systems and they are reporting that the modem was shipped to you using UPS and arrived at your residence on Thursday 12/19/2019 around 11:22 am. I have checked for notes from the technician about why they had to come twice. – Jamie
Hello Mark, I apologize for the delay in responding to your message. I have just arrived back into the office. I am sorry that the modem arrived late. Has the service improved with the new modem? – Jamie
Hello Mark, from what I have read from the conversation is this: You had issues with the service You called tech support and customer care Agents had issues locating your account We finally found the account and issued you a new modem The modem was delayed in arriving You received the modem You reached out to us here on Twitter Jamie assisted you with locating the modem and asked if the new modem fixed the service Jamie informed you that with a newer account, some agents are not always able to find the accounts Jamie left the office and I took over the conversation I advised you that we would be sending feedback to the agents that you spoke to so that they learn how to locate the accounts. Is there anything else that I could assist you with, other than what has already been addressed?
Doesn’t this remind you of the saying:” too many cooks spoil the broth!”
I asked why do I not have an account?
How did I get the modem?
Ho did I get a technician to come out 2 times on Friday?
When I was informed I do not have an account with Centurylink!
The issue is still not solved!
I blame Centurylink or hiring outside CSR’s!
Just to play “ECONOMICS!”
Don’t get me started!!
They failed 2 times to fulfill a “high dollar amt. order!
Anything above $100.00!
Scares them!
When it says? “Pick up today?”
Do not believe it!
What Walmart posts on its website.
That says it!
The items get shipped from across the USA!
So! Walmart is not better than the rest!
Just because! they (THINK) they have the lowest prices?
If you some shopping for yourself?
You can find better buys than Walmart!

Published by mark pichler

I write about people places and things and then some!

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